Effective Date: 01.08.2024 At Home Therapy, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you engage in home therapy services with us.1. Information We Collect We may collect the following types of information:
Personal Information: Name, address, contact details (phone number, email), and date of birth.
Health Information: Medical history, treatment plans, and health conditions necessary for providing effective therapy.
Payment Information: Details required for processing payments, such as billing address and payment method (credit/debit card or bank details).
2. How We Use Your Information The information we collect is used to:
Provide and tailor home therapy services to your specific needs.
Communicate with you regarding appointments, changes, or updates to your therapy plan.
Maintain medical records as required by healthcare laws and regulations.
Process payments for services provided.
Improve our services and customer experience.
3. Data Protection and Security We are committed to ensuring that your information is secure. We implement various physical, electronic, and managerial procedures to safeguard and secure the data we collect, including:
Encryption of sensitive information.
Access control measures, so only authorized personnel can view or use your data.
Secure storage of medical records and personal information.
4. Sharing Your Information We do not sell, lease, or share your personal information with third parties, except in the following circumstances:
With Your Consent: We may share your information with other healthcare professionals or service providers with your permission, for the purpose of providing you with optimal care.
For Legal Obligations: If required by law, we may disclose your information to comply with legal obligations or protect our rights.
Payment Processing: We may share your payment information with trusted third-party providers to process transactions.
5. Your Rights You have the right to:
Access Your Information: Request a copy of the personal and health information we hold about you.
Correct Your Information: Update or correct any inaccuracies in your personal or medical details.
Request Deletion: Request that we delete your personal information, subject to legal and regulatory requirements.
Withdraw Consent: You may withdraw your consent for us to use your information at any time. However, this may impact the ability to provide certain services.
6. Retention of Information We retain your personal and health information only for as long as is necessary to fulfill the purposes for which it was collected and as required by law. Medical records are kept in accordance with healthcare regulations.7. Changes to the Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on our website, and where appropriate, we will notify you via email or during your therapy sessions.8. Contact Us If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
Email: 0161 938 8154
Phone: [info@hometherapy.org.uk
Address: info@hometherapy.org.uk
By using our home therapy services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described.
